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Returns Policy

Returns Policy

Phone number: 

01787 581658

Email address:


Our postal address is:

51 Ballingdon House
CO10 2BX

With 16 years experience in the hair extension industry not only are we proud of our products but our unbeatable service to customers including: Highest quality human hair extensions at an affordable price. One price no hidden charges, what you see with the product is what you pay. No extra VAT/Sales tax (except Next Day UK delivery)


If for any reason you are unhappy with your purchase, please contact us via e mail to arrange returning your items. You're welcome to return any item within 7 days of receiving it, provided you haven't untied it from its packaging. This excludes any custom made items, such as specialty Feather-Your-Heads. Just email us at and we will provide returns instructions! We strongly recommend using a signed for and traceable service for your returns as they are your responsibility until they reach us safely.